A copy failed or did not happen
Where a missed copy shows up, the usual reasons, and how to fix them.
Updated
Where you see it
- Alerts bell in the top bar. A copy that failed or was blocked shows there, with the reason.
- Notifications: a notification on your computer, or a message from your own Telegram bot, when you turn them on in Settings › Alerts.
- Live page: the Accounts table shows each follower's position next to the leader's. A follower that a risk limit stops is marked held.
To keep a full record, save the copy log as a CSV file in Settings › App.
Common reasons
| Alert or reason | What to do |
|---|---|
| Login dropped | See Kicked out of a session. Reconnect in Connections. |
| Captcha or too many requests | See Too many requests. |
| Hedge blocked | Another of your accounts holds the other side of that market. Close that first. See No hedging. |
| Risk limit hit (held) | A Guard limit on the Risk page was reached (Copier + Guard plan). New copies are held. Exits still go through. |
| Max contracts reached | The follower is at its cap. Raise it only if your firm allows. |
| Size rounds to 0 | The follower's size is too small for this order. See Follower settings. |
| Follower is off | Turn it on in the group. |
| Account locked by the broker or firm (daily loss, rule break) | Check the account on the broker's platform. The app cannot trade a locked account. |
| Contract not tradable on this account | Set Contract to Mini or Micro, or remove the follower. |
| Plan ended | Running groups keep copying. New group starts are blocked. Renew on the website Account page. |
After a failure
The app does not "catch up" by itself with a late order at a worse price. It shows the gap. You decide: copy it by hand now, or leave it.
Still stuck? Email [email protected] with the time (and your time zone), the group name, and a screenshot of the alert. Attach the copy log CSV if you can. Never send passwords or keys.